Covid-19 - Information

The well-being of our guests and employees remains our highest priority. As always, we are going above and beyond to provide a clean and safe environment. All our hotels and restaurants within the Grand Group family are currently operating, and we would like to inform you that we have undertaken all necessary actions to minimize the risk of infection.

Given the current development of the Covid-19 virus in Sweden and abroad, we are closely monitoring the Centre for Disease Control and Prevention, the World Health Organization and the Swedish health authorities’ recommendations.

We are working constantly to ensure the latest advice on hygiene and cleaning are met. Since January 2021 we are a GBAC STARTM-accredited facility. The Global Biorisk Advisory Council's GBAC STAR™ facility accreditation program is the cleaning industry’s only outbreak prevention, response, and recovery accreditation for facilities. Learn more at gbac.org

The following are our procedures for infection prevention.

Guest rooms

We have turndown service in every hotel room and therefore clean stayover rooms twice a day. Housekeeping staff are instructed to clean guest rooms by adding an extra level of focus on 10 ”high-touch, deep clean” areas as follow:

  • Switches and electronic controls
  • Handles and knobs
  • Major bathroom surfaces
  • Climate control panels
  • Telephones, remote controls, and clocks
  • Bed and bedding
  • Bath amenities
  • Hard surfaces
  • Closet goods
  • In-room food & beverage

Front desk & public areas

Besides our ordinary cleaning routine, we have increased cleaning and disinfection frequency for high-touch surfaces like ipads, desks, credit card machines and pens. We do provide alcohol-based sanitizer stations in all areas.   

Restaurants and bar

We are furnishing our restaurants with 1 m between each company and with a maximum of 8 people / company. We also undertake all necessary actions to provide a safe space without any crowds. We are providing table service and have routines to avoid queuing. We have hand disinfection available for our guests.

Conference and event area

We are following the regulations that our local authorities have decided and are doing our utmost to deliver a safe meeting space. We perform continuous risk assessments and have routines to avoid congestion and queues. We only provide table service and furnishing all event areas with distance. All event areas have access to multiple toilets, and we offer a private space for coffee breaks. Also, we have increased cleaning and disinfection frequency for high-touch surfaces and we provide alcohol-based sanitizer stations in all areas.  

Employee

We keep our employees informed about the current situation and regarding the importance of personal hygiene to reduce the risk of any infection, regardless of character, and to be observant of symptoms linked to Covid-19. We are closely monitor employee health encourage employees with symptoms to stay at home. We provide alcohol based sanitizer stations in all back of house areas and encourage employees to disinfect all personal hard surfaces like desks and telephones.

Our cancellation policy

Standard cancellation terms and conditions apply, the terms for specific bookings depend on which type of reservation you have made. This can be found on your booking confirmation.

Do not hesitate to contact us if you have any concerns or questions at reservations@grandhotel.se

For the most updated information, please refer to Centre for Disease Control and Prevention (CDC) or Folkhälsomyndigheten.